Shop Guidelines

The Pet Project

~ Lead time for custom pet furniture with local materials used 2-3 weeks

~ Lead time for custom pet furniture with imported materials used 4-8weeks 

 

The Pet Project Lifestyle

~ All of The Pet Project Lifestyle products are on hand items

(Unless items are new releases and sold out; lead time is 2-4weeks)

 

Product and Payment Policies

~ All orders made through The Pet Project are considered custom orders, made as requested by client (you), and we are not required to provide a refund if you have changed your mind about a particular purchase for any reason.

~ Buyer will be held responsible for reconditioning fees, plus all shipping fees as they are non-refundable. We will not refund for "buyer's remorse". Items thought to be damaged or defective must be returned at the customers' expenses and the validity of all claims will be decided by The Pet Project production team.

~ If the received order was faulty or damaged, we will properly meet obligations.

~ Unclaimed items are only valid for claim for upto 2 months in our storage for big items and 3 months for small items.

~ Downpayment/ full payment sent will be forfeited after the elapsed time.